Patients Information

We have some helpful information listed as a guideline for patients with enquiries in regards to our hospitalisation here, in Adventist. For any further enquiries, feel free to contact us or enquire with our receptionists.

On the Day of Admission for Inpatient & Day Surgery

Please arrive at least 2 hours before scheduled time unless instructed otherwise by Doctor. Proceed to the registration counter 1 & 2 at hospital main lobby.

Admission

Please bring with you the following documents to facilitate proper and expedite admission:

  • Patient's Identity Card / Passport / Birth Certificate
  • Guarantor's Identity Card / Passport
  • Your doctor’s referral letter and guarantee letter (GL) / employee ID card / those with insurance might need to pay deposit if yet to receive GL upon admission
  • Appointment Card

Please be punctual for the admission appointment. The appointment time is arranged so that ample time is given for proper preparation to facilitate better care.

When you arrive, please see our receptionist (Front Desk) who will assist to complete your registration / admission, confirm your room assignment and finalise the financial arrangement. Our staff will escort you to your room.

In urgent cases, you may be admitted directly to your room, and our staff will process your registration / admission. In such a case, your next-of-kin or relative may provide assistance.

Deposit

Patient is required to pay deposit upon admission to the hospital. The deposit amount is subject to the type of surgery or procedure as stipulated by the Hospital.

  • Deposit can be made in cash, bank draft or credit card.
  • We only accept letter of guarantee from corporations that have prior credit arrangement with our hospital.
  • Patient is required to pay deposit if their guarantee letter has a limit and is not sufficient to cover their procedure cost.

Meals

The Hospital serves healthy vegetarian meals only. If you have any special diet needs, please inform the nursing staff. However, the Hospital reserves the right to serve meals only as per the consultant's medical instructions. Should the patient decide to order any other Ala-Carte items from the Hospital Food & Beverage menu, charges will be added to the patient's bill

Room & Broad Charges

The Hospital can only confirm the availability of the room type at the time of your admission. Patient may request for the room upgrade at any times during patient’s stay in the Hospital, and to pay the additional charges on self-pay cases. However, if the patient is admitted under the Company’s Guarantee Letter, Patient /Guarantor shall be responsible to settle the difference between the upgraded room rate and the guaranteed rate and any Co-payment as and when requested by the Hospital.

Personal Valuables

Patients are strongly advised to leave their valuables at home, the Hospital will not be responsible for any loss

Visiting Hours

Visiting hours must be strictly adhered to as rest is an essential part of your care. Guests shall be required to leave the ward by 8:00pm.

A&E Registration

A deposit of RM 1,000 is required for International Patients.

Things to bring for your stay

You may wish to bring the following items:

  • Pyjamas & personal clothing*
  • Toiletries
  • Towels
  • Slippers

*Please note that laundry service is not provided for personal clothing.

Patients discharge

Discharge hours are between 11.00am and 2.00pm from Sunday to Friday. If you do not vacate your room by 2.00pm, you will be charged an additional full day’s rate.

Full payment to be settled upon discharged after office hours, Saturdays or Public Holidays. Interim bill will be available upon request. Final bill will only be available on the next working day at counter 9 or 10 after 10am.


Payment Guide

Financial Counselling

We provide financial counselling to assist patients in understanding the cost of care they should be expecting. Based on the type of care provided. Charges may differ from patient to patient from the same services taking into consideration factors such as complications or different treatment for each health condition.

All of our hospital charges are readily made available during office hours. Patient Financial Services office will consistently update patient charges by sending deposit reminder to patient’s ward or call patient ‘s relatives if the bill is exceeded from the deposit payment.

Late Charges

Generally the bill issued during the discharge will be the final bill. Occasionally, late charges for items used on the day of discharge may not be included. Hospital will inform patient if there is any new outstanding balance to be settled.

Payment

We accept Cash (only RM), Banker's Cheque, Credit Card, Debit Card and Online Transfer. All Banker's Cheques must be made payable to

Refund

Refund will be made in the same mode as payment received

Cash refund hours
Monday ~ Thursday: 9:00 a.m. ~ 5:00 p.m.
Friday & Sunday: 9:00 a.m. ~ 1:00 p.m.
Saturday: Closed
Credit Card / Debit Card Refund
Credit Card / Debit Card refund will be process within 5 working days. Timeline of refund to patient will be based on issuance bank.

If patient bill is to be settled by employer or insurance company with direct billing arrangements with the hospital. Patient must produce a valid and complete letter of Guarantee / hospitalisation identity card from employer or insurance company that clearly states room type and NRIC / passport number.


Medical Report

Please refer below for the Medical Report Application Flow

Step 1

Download PAH Consent Form
For patients below 18 years old, the consent of a parent or legally acceptable representative is required
Download

Step 2

Standard Claim form from other institutions must be submitted together with PAH Consent Form and email to medicalreport@pah.com.my

Step 3

Medical Report Officer will advise the cost of Medical Report (upon the discretion of doctors)

Step 4

Remit payment through Bank or Pay at PAH Cashier counter.
Reference to Patient Hospital Number is required to avoid delay in processing.

Step 5

Standard Medical Report or Insurance Claim will be ready for collection within 14 working days upon payment. There are cases where request may take longer than the stipulated completion period due to lack of complete information required.

Final Step

SMS notification will be send on the registered number upon report completion.

Medical Report Fee

Fees table below only serves as a basic reference. The final charges are subject to the attending doctor.

Types of Medical Report Price (RM)
Medical Report (Standard) 60.00
Medical Report (Complex) 100.00
Medical Report (1st APS) 80.00
Medical Report (2nd APS) 50.00
Physio Report (Standard) 75.00
Physio Report (Complex) 140.00

Contact Info

Location Medical Report Office
Office Hours Monday - Thursday (8:00am - 5:00pm)
Friday & Sunday (8:00am - 1:00pm)
Saturday (closed)
Telephone +604 222 7233
Contact Person Mr. Ahmad Fathir / Mr. Ahthisaravanan
Email medicalreport@pah.com.my
Doctor's Calendar