We have some helpful information listed as a guideline for patients with enquiries in regards to our hospitalisation here, in Adventist. For any further enquiries, feel free to contact us or enquire with our receptionists.
On the Day of Admission for Inpatient & Day Surgery
Please arrive at least 2 hours before scheduled time unless instructed otherwise by Doctor. Proceed to the admission counter at hospital main lobby.
Please bring with you the following documents to facilitate proper and expedient admission:
- Patient's Identity Card / Passport / Birth Certificate
- Guarantor's Identity Card / Passport
- Your doctor’s referral letter and guarantee letter (GL) / employee ID card / those with insurance might need to pay deposit if yet to receive GL upon admission
- Appointment Card
Please be punctual for the admission appointment. The appointment time is arranged so that ample time is given for proper preparation to facilitate better care.
When you arrive, please see our receptionist (Front Desk) who will assist to complete your registration / admission, confirm your room assignment and finalise the financial arrangement. Our staff will escort you to your room.
In urgent cases, you may be admitted directly to your room, and our staff will process your registration / admission. In such a case, your next-of-kin or relative may provide assistance.
Patient is required to pay deposit upon admission to the hospital. The deposit amount is subject to the type of surgery or procedure as stipulated by the Hospital.
- Deposit can be made in cash, bank draft or credit card.
- We only accept letter of guarantee from corporations that have prior credit arrangement with our hospital.
- Patient is required to pay deposit if their guarantee letter has a limit and is not sufficient to cover their procedure cost.
The Hospital serves healthy vegetarian meals only. If you have any special diet needs, please inform the nursing staff. However, the Hospital reserves the right to serve meals only as per the consultant's medical instructions. Should the patient decide to order any other Ala-Carte items from the Hospital Food & Beverage menu, charges will be added to the patient's bill
Room & Broad Charges
The Hospital can only confirm the availability of the room type at the time of your admission. Patient may request for the room upgrade at any times during patient’s stay in the Hospital, and to pay the additional charges on self-pay cases. However, if the patient is admitted under the Company’s Guarantee Letter, Patient /Guarantor shall be responsible to settle the difference between the upgraded room rate and the guaranteed rate and any Co-payment as and when requested by the Hospital.
Patients are strongly advised to leave their valuables at home, the Hospital will not be responsible for any loss
Visiting hours must be strictly adhered to as rest is an essential part of your care. Guests shall be required to leave the ward by 8:00pm.
A deposit of RM 1,000 is required for International Patients.
Things to bring for your stay
You may wish to bring the following items:
- Pyjamas & personal clothing*
*Please note that laundry service is not provided for personal clothing.
Discharge hours are between 11.00am and 2.00pm from Sunday to Friday. If you do not vacate your room by 2.00pm, you will be charged an additional full day’s rate.
Full payment to be settled upon discharged after office hours, Saturdays or Public Holidays. Interim bill will be available upon request. Final bill will only be available on the next working day at counter 9 or 10 after 10am.
We provide financial counselling to assist patients in understanding the cost of care they should be expecting. Based on the type of care provided. Charges may differ from patient to patient from the same services taking into consideration factors such as complications or different treatment for each health condition.
All of our hospital charges are readily made available during office hours. Patient Financial Services office will consistently update patient charges by sending deposit reminder to patient’s ward or call patient ‘s relatives if the bill is exceeded from the deposit payment.
Generally the bill issued during the discharge will be the final bill. Occasionally, late charges for items used on the day of discharge may not be included. Hospital will inform patient if there is any new outstanding balance to be settled.
We accept Cash (only RM), Banker's Cheque, Credit Card, Debit Card and Online Transfer. All Banker's Cheques must be made payable to
Refund will be made in the same mode as payment received
Monday ~ Thursday: 9:00 a.m. ~ 5:00 p.m.
Friday & Sunday: 9:00 a.m. ~ 1:00 p.m.
Credit Card / Debit Card refund will be process within 5 working days. Timeline of refund to patient will be based on issuance bank.
If patient bill is to be settled by employer or insurance company with direct billing arrangements with the hospital. Patient must produce a valid and complete letter of Guarantee / hospitalisation identity card from employer or insurance company that clearly states room type and NRIC / passport number.
Please refer below for the Medical Report Application Flow
Reference to Patient Hospital Number is required to avoid delay in processing.
Medical Report Fee
Fees table below only serves as a basic reference. The final charges are subject to the attending doctor.
|Types of Medical Report||Price (RM)|
|Medical Report (Free Format Text)||150.00|
|Attendance Physician’s Statement (Form)||120.00|
|Medical Claim Form for Non-Malaysian||132.00|
|Standard Insurance Claim Form||80.00|
|Physio Report (Standard)||75.00|
|Physio Report (Complex)||140.00|